FAQ

  1. Once your application is received from CCCApply, you will receive an email from the campus about the status of your application. It contains your myGateway ID and a link to reset your password

    Email exmaple:

    CCCApply Email
  2. Log in to myGateway
    1. When you follow the link it will take you to the account recovery page where you can reset your password and set up your One Time Passcode (OTP) phone number. Make sure your username is correct and 'Reset Forgotten Password' is checked. Click Continue.
      recovery page where you can reset your password and set up your One Time Passcode (OTP) phone number
    2. The OTP will be emailed to the email account shown in the message and the same one you received the original notification from.
      The OTP will be emailed to the email account
    3. The email will look like this. You may need to check your spam folder.
      Email
    4. Enter the OTP code from the email and click Continue
      OTP code from the email
    5. Enter a mobile phone number so that you will be able to use the OTP with a text message instead of a personal email. You can skip this step until you are ready to set it up but we will keep reminding you.
      Enter a mobile phone number
    6. You will receive a text message with the OTP code
      a text message with the OTP code
    7. Enter the OTP code provided in the text message and click Continue
      a text message with the OTP code
    8. If the code is successful you will receive the following message. Click ‘Try to continue logging in’ to continue.
      a text message with the OTP code
    9. You will be logged in to myGateway. You will also receive an email notifying you that your password has been reset. This is a security feature.
      receive an email notifying you that your password has been reset

MFA, or Multi-Factor Authentication is a great way to ensure that no-one gets access to your account but you.

To update your MFA delivery method:

  1. you can log in to https://login.nocccd.edu/ and make any changes from the Account Management page.
    recovery page where you can reset your password and set up your One Time Passcode (OTP) phone number
  2. Before you start, check that the phone number you will use for MFA is showing under Registered Phones. If there is no phone registered you can click Add new phone to add one.
    recovery page where you can reset your password and set up your One Time Passcode (OTP) phone number
  3. Enter your phone number and click continue. You will receive a text with the OTP code to enter.
    recovery page where you can reset your password and set up your One Time Passcode (OTP) phone number
  4. If the code is correct you will receive the following message. Click on Refresh the account management page to see the updated phone
    recovery page where you can reset your password and set up your One Time Passcode (OTP) phone number
  5. Most accounts will have a phone as the MFA delivery method already. To check these settings, click on Multi-Factor Delivery Methods.
    recovery page where you can reset your password and set up your One Time Passcode (OTP) phone number
  6. If they are not set to Phone, click the Change button for each option. You don’t have to use a phone to enable MFA, but it is a lot more convenient for most people. Choose the delivery method and Click Continue
    recovery page where you can reset your password and set up your One Time Passcode (OTP) phone number
  7. The change will be reflected in the menu
    recovery page where you can reset your password and set up your One Time Passcode (OTP) phone number
  8. To enable Multi-Factor for your account, click on the Enable/Disable Multi-Factor link. This will expand the menu.
    recovery page where you can reset your password and set up your One Time Passcode (OTP) phone number
  9. Click on Enable Multi-Factor for my account. You will get a reminder of what turning on this functionality will do. Click on OK to accept. Turning on Multi-Factor means that every time you log in, you will be prompted to enter an OTP code. It’s the most secure method for ensuring your account cannot be accessed by others.
    recovery page where you can reset your password and set up your One Time Passcode (OTP) phone number
  10. The MFA enabled message will show
    recovery page where you can reset your password and set up your One Time Passcode (OTP) phone number

  1. You can reset your password for most services using Self Service. From the log in page choose Forgot password
    From the log in page choose Forgot password
  2. If you didn’t enter a username, then you will be prompted to do so
    enter a username
  3. Choose Reset Forgotten Password and click Continue
    Reset Forgotten Password
  4. Enter and confirm your new password and the click Continue
    confirm your new password
  5. When the password is reset, click Try to continue logging in. This will take you to the service you are trying to access.
    Try to continue logging in
    Self Service will send a notification email to your registered email address as a security check to let you know the password was changed. This is informational and is designed to let you know if someone else changes your password without your permission.

  1. Navigate to https://login.nocccd.edu
    Go to https://login.nocccd.edu
  2. Enter your Banner ID and current password. Click the Login button.
    Enter your Banner ID and current password. Click the  Login  button.
  3. The first time you log in, you will be asked to enter your phone number. After doing so, click the Continue button.
    The first time you log in, you will be asked to enter your phone number. After doing so, click the  Continue  button.
  4. You will receive a one time passcode on your smartphone via text to validate your phone number.
    You will receive a one time passcode on your smartphone via text to validate your phone number
  5. Enter the one time passcode in the space provided and click the Continue button.
    Enter the one time passcode in the space provided and click the Continue  button.
  6. If the correct passcode is entered, a success message will display.
    If the correct passcode is entered, a success message will display.
    You have successfully validated your account. You can close your browser.

    If you would like to explore some of the other options available, set up MFA, or add other authentication methods, click the Try to continue logging in link.

    If you would like to explore some of the other options available, set up MFA, or add other authentication methods, click the  Try to continue logging in