1. Once your application is received from CCCApply, you will receive an email from the campus about the status of your application. It contains your myGateway ID and a link to reset your password

   Email exmaple:

   
2. Log in to myGateway
   1. When you follow the link it will take you to the account recovery page where you can reset your password and set up your One Time Passcode (OTP) phone number. Make sure your username is correct and 'Reset Forgotten Password' is checked. Click Continue.
      
   2. The OTP will be emailed to the email account shown in the message and the same one you received the original notification from.
      
   3. The email will look like this. You may need to check your spam folder.
      
   4. Enter the OTP code from the email and click Continue
      
   5. Enter a mobile phone number so that you will be able to use the OTP with a text message instead of a personal email. You can skip this step until you are ready to set it up but we will keep reminding you.
      
   6. You will receive a text message with the OTP code
      
   7. Enter the OTP code provided in the text message and click Continue
      
   8. If the code is successful you will receive the following message. Click ‘Try to continue logging in’ to continue.
      
   9. You will be logged in to myGateway. You will also receive an email notifying you that your password has been reset. This is a security feature.
      

1. After logging in, the user will be directed to enroll their mobile phone.
   
2. Click continue.
3. You will receive a code to enter to verify your authentication.
   
4. Enter this code
   
5. Click Try to continue logging in
   

1. You can reset your password for most services using Self Service. From the log in page choose Forgot password
   
2. If you didn’t enter a username, then you will be prompted to do so
   
3. Choose Reset Forgotten Password and click Continue
   
4. Enter and confirm your new password and the click Continue
   
5. When the password is reset, click Try to continue logging in. This will take you to the service you are trying to access.
   
   Self Service will send a notification email to your registered email address as a security check to let you know the password was changed. This is informational and is designed to let you know if someone else changes your password without your permission.

1. Navigate to https://login.nocccd.edu
   
2. Enter your Banner ID and current password. Click the Login button.
   
3. The first time you log in, you will be asked to enter your phone number. After doing so, click the Continue button.
   
4. You will receive a one time passcode on your smartphone via text to validate your phone number.
   
5. Enter the one time passcode in the space provided and click the Continue button.
   
6. If the correct passcode is entered, a success message will display.
   
   You have successfully validated your account. You can close your browser.
   

   If you would like to explore some of the other options available, set up MFA, or add other authentication methods, click the Try to continue logging in link.

   

1. If a recovery phone number has already been entered the following prompt will display when you log in for the first time.
   
2. You will receive an email with the OTP. Enter the provided OTP code to proceed.
   
3. Checking ‘Remember this device’ means you will not be prompted again for that device.
   

Helpdesk

1. If the user does not have access to the phone number that displays on the OTP page, it can be reset.
   
2. The user will be prompted to enter a new phone number the next time they log in
   
3. And will be prompted to confirm the number with an OTP code
   

1. If you have never set up an OTP phone number, the default is to send the OTP to your preferred email.
   
2. When asked to enter a phone number, check Permanently Suppress Reminders and click Skip
   
   You will no longer be prompted for this option.

1. If you wish to change your 2FA preference from email to phone or another method, log in to https://login.nocccd.edu
   Expand the Multi-Factor Delivery Methods section.
   
2. If you want to update to a phone, you will first need to register the phone number.
   Expand the Registered Phones section.
   
3. Click Add new phone.
   
4. Enter the phone number and click Continue.
   You will receive an SMS message with the code.
   
5. Enter the code and click Continue
   
6. Refresh the Account management page.
   
7. Return to the Multi-Factor Delivery Methods section and click Change for the website login
   
8. Select Phone as the OTP method and click continue.
   
9. Verify the change.
   
   NOTE: You can use the same method to update the other OTP methods.

1. It is recommended to use a mobile authenticator as an added security layer.
   This can be set up by logging in to https://login.nocccd.edu
   
   From the Account Management menu, expand Mobile Authenticator.
   
2. Click on Enable mobile authenticator.
   
   You will be prompted to reenter your password
   
3. Choose the type of phone and a description.
   
4. Download and install the Microsoft Authenticator for your device using one of the links provided.
   
   Add an account.
   
5. Scan the QR Code and enter the provided OTP. Click continue.
   
6. Enter the OTP code that displays in the Authenticator App.
   
7. The mobile authenticator is now enrolled.
   
   
8. Expand Multi Factor Delivery Methods.
   
9. The mobile authenticator can be set as the default for each of the options. Click on Change.
   
10. On next login, you will be prompted to enter the 2FA code from your authenticator only
    

• Contact the district helpdesk at ishelpdesk@nocccd.edu for information on using a physical token device for 2FA.