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You can reset your password for most services using Self Service. From the login page choose Forgot password.

• If you didn’t enter a username, then you will be prompted to do so.
• Choose Reset Forgotten Password and click Continue.
• Enter and confirm your new password, then click Continue.
• When the password is reset, click Try to continue logging in. This will take you to the service you are trying to access.
• Self Service will send a notification email to your registered email address as a security check to let you know the password was changed. This is informational and ensures you are notified if someone else changes your password without your permission.

Once your application is received from CCCApply, you will receive an email from the campus about the status of your application. It contains your myGateway ID and a link to reset your password.

• CCCApply Email
• Log in to myGateway
• Follow the link to the account recovery page to reset your password and set up your One Time Passcode (OTP) phone number.
• Ensure your username is correct and “Reset Forgotten Password” is checked. Click Continue.
• The OTP will be emailed to the address provided; check your spam folder if needed.
• Enter the OTP code and click Continue.
• Enter a mobile phone number for OTP text verification (optional).
• You will receive a text message with an OTP code. Enter it and click Continue.
• Upon successful verification, click “Try to continue logging in” to proceed.
• You will also receive an email notifying you that your password has been reset for security confirmation.

Navigate to https://login.nocccd.edu

• Enter your Banner ID and current password, then click the Login button.
• The first time you log in, you will be asked to enter your phone number. After doing so, click the Continue button.
• You will receive a one-time passcode on your smartphone via text to validate your phone number.
• Enter the one-time passcode and click Continue.
• If the correct passcode is entered, a success message will display.

• You have successfully validated your account and can close your browser.
  To explore additional options, set up MFA, or add authentication methods, click the Try to continue logging in link.
  

After logging in, the user will be directed to enroll their mobile phone. Enter the phone number you wish to use and check the Enable Multi-Factor Login option. Click Continue.

• You will receive a code to enter to verify your authentication.
• Enter this code.
• Click Try to continue logging in.

If a recovery phone number has already been entered, the following prompt will display when you log in for the first time.

• You will receive an email with the OTP. Enter the provided OTP code to proceed.
• Checking “Remember this device” means you will not be prompted again for that device.
• Helpdesk
  If the user does not have access to the phone number that displays on the OTP page, it can be reset through the Helpdesk.
• The user will be prompted to enter a new phone number the next time they log in and confirm it with an OTP code.

If you have never set up an OTP phone number, the default is to send the OTP to your preferred email.

• From the login page choose Forgot password.
• When asked to enter a phone number, check Permanently Suppress Reminders and click Skip.
• You will no longer be prompted for this option.

If you wish to change your 2FA preference from email to phone or another method, log in to https://login.nocccd.edu.

• Expand the Multi-Factor Delivery Methods section.
• If you want to update to a phone, you will first need to register the phone number. Expand the Registered Phones section.
• Click Add new phone.
• Enter the phone number and click Continue. You will receive an SMS message with the code.
• Enter the code and click Continue.
• Refresh the Account Management page.
• Return to the Multi-Factor Delivery Methods section and click Change for the website login.
• Select Phone as the OTP method and click Continue.
• Verify the change.

NOTE: You can use the same method to update other OTP methods.

It is recommended to use a mobile authenticator as an added security layer. This can be set up by logging in to https://login.nocccd.edu.

• From the Account Management menu, expand Mobile Authenticator.
• Click on Enable mobile authenticator. You will be prompted to reenter your password.
• Choose the type of phone and a description.
• Download and install the Microsoft Authenticator for your device using one of the links provided. Add an account.
• Scan the QR Code enter the provided OTP. Click Continue
• Enter the OTP code that displays in the Authenticator App to confirm setup.
• The mobile authenticator is now enrolled.
• Expand Multi-Factor Delivery Methods.
• The mobile authenticator can be set as the default for each option by clicking Change.
• On next login, you will be prompted to enter the 2FA code from your authenticator only.

Contact the district helpdesk at ishelpdesk@nocccd.edu for information on using a physical token device for 2FA.